Return and Exchange Policy

Thank you for shopping with ROYLX! We are committed to providing you with an exceptional shopping experience. Below is our return and exchange policy to ensure peace of mind during your purchase:

1. Return and Exchange Period

We offer a 30-day return and exchange policy from the date of purchase. To be eligible for a return or exchange, the item must remain unused, undamaged, and in its original packaging. The product must not affect its resale value, and it should not be used, washed, or altered in any way.

2. Conditions for Return and Exchange

  • Eligible for Return/Exchange: Items must be unused, in perfect condition, and in the original packaging.
  • Not Eligible for Return/Exchange: Items that have been used, damaged, or are not in a condition suitable for resale will not be accepted for return or exchange.
  • You must contact customer service in advance and provide the necessary information, including your order details, to obtain authorization and confirmation of the return/exchange address.

3. Return and Exchange Costs

  • If the mistake is on our part (such as a defective product, incorrect item sent, etc.), we will cover all return/exchange shipping costs.
  • If the return is due to customer preference (e.g., changing your mind, size issues), the customer will be responsible for the return shipping fees. We recommend using a trackable shipping method to ensure the return is safely received.

4. How to Request a Return or Exchange

  • Please contact us within 30 days of your purchase via email at info@roylx.com, specifying your return or exchange request along with your order details. Our customer service team will provide you with the return/exchange address and further instructions.
  • Returned items must be sent back only after receiving confirmation from customer service. Items returned without prior communication will not be processed.

5. Refunds

Refunds will be processed once we have received the returned item and confirmed it meets the return conditions. Refunds will be issued to the original payment method, and the refund process typically takes 5-10 business days.

6. Other

  • If you have any questions or concerns, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction.

Thank you for your understanding and support. We are committed to providing you with an exceptional shopping experience!